Effective Date: 1 May 2026 | Registration No: 2026/209612/07
These Terms and Conditions govern the relationship between DHD Information Security (Pty) Ltd and clients receiving our managed cybersecurity monitoring services. By accepting a quote or invoice from DHD Information Security, you agree to be bound by these Terms.
What these Terms cover
- Scope and limitations of our monitoring service
- Pilot programme and onboarding
- Client responsibilities including licensed software and endpoint access
- Payment, billing, and automated enforcement
- Liability limitations and coverage gap provisions
- Intellectual property and confidentiality
- Dispute resolution via AFSA arbitration
Key points
Our service is observational and advisory only. We monitor and alert — we do not provide incident response, remediation, or security guarantees. Monitoring operates during Business Hours (07:00–17:00 SAST, Monday to Friday).
The service operates on a 30-day rolling basis with no minimum contract period. Billing is monthly in advance from the 1st of each month.